Skip to Navigation Skip to Main Content

Texas State Board of
Podiatric Medical Examiners

Physical Address: 333 Guadalupe, Suite #2-320; Austin, Texas 78701
Mailing Address: P.O. Box 12216; Austin, Texas 78711
Phone: (512)-305-7000
Facsimile: (512)-305-7003
www.tsbpme.texas.gov

Board Information
Compact With Texans
Complaints
Contact Us
Questions & Answers
License Verifications
Licensing
License Renewals
Radiology Technicians
Open Records
Statute & Rules
Continuing Education
General Information
Statewide Search
Employment Opportunities



Filing a Complaint
Complaints | On-Line Verification | Disciplinary Actions |

To File a Complaint, Please Read the Following:

The Texas State Board of Podiatric Medical Examiners is the state agency that investigates complaints against Podiatric Physicians in Texas.

There are times when there has been a miscommunication in the delivery of health care services amongst a patient and doctor which has led to confusion, disappointment or hurt feelings. While these concerns are understandable, such situations do not necessarily mean that a person has been subject to incompetence. Doctors have taken an oath to heal and ultimately want successful patient encounters for patient well-being and the continuance of such relationships for the sake of the continuity of care. Patients want to be trusted and doctors want the trust of their patients together with following proper treatment plans. Patients may always discuss their concerns directly with their doctor verbally or in writing to seek a doctor-patient resolution; for overall best outcomes. These personal-professional and civil remedies are available for reasonable people to resolve reasonable disputes without government intervention.

Jurisdictional/Investigative Information & Policies:
  1. The complainant should understand that pursuant to state law, a copy of the complaint may be provided to the license holder. Complaints are screened for pursuit and prioritized.
  2. The Board does not intervene in civil/business/contractual/employment disputes; those are (peer-to-peer) civil or labor matters outside the Board's jurisdiction.
  3. The Board does not intervene in civil malpractice actions involving "expert witness" testimony disputes or disagreements; these are subject to judicial witness "impeachment" matters outside the Board's jurisdiction. 
  4. The Board does not make findings regarding complaints of "pain & suffering". There are times when a podiatric physician followed proper procedure, but the patient has had an unfortunate outcome. There are also times when a patient has failed to follow pre-/post-operative instructions and/or the doctor's plan of care. The Board’s decision does not preclude a person from seeking civil remedies (i.e. judge and jury) against the podiatrist by obtaining the (Civil) services of an attorney.
  5. The Board does not render findings/reviews for purposes of contemplation of civil (malpractice) actions. The Board does not award "damages" and is prohibited by law from doing so. The Board is not a law firm.
  6. Complaints which involve "rudeness" & "fee collections notices" will not be pursued.
  7. Complaints which are "false," "frivolous," "retaliatory," "malicious" in nature and intended to "harass" a person will not be pursued.
  8. The filing of complaints and those which involve allegations of "Criminal Violations" are a serious matter. Texas Occupations Code §202.509(e) provides, in part, that: "The Board shall report to the appropriate law enforcement agency information obtained by the Board in the course of an investigation that indicates that a crime may have been committed..." The filing of false or malicious (criminal) complaints is prohibited. Texas Penal Code §37.08 "FALSE REPORT TO PEACE OFFICER OR LAW ENFORCEMENT EMPLOYEE" provides that: "(a) A person commits an offense if, with intent to deceive, he knowingly makes a false statement that is material to a criminal investigation and makes the statement to: (1) a peace officer conducting the investigation; or (2)  any employee of a law enforcement agency that is authorized by the agency to conduct the investigation and that the actor knows is conducting the investigation. (b)  In this section, 'law enforcement agency' has the meaning assigned by Article 59.01, Code of Criminal Procedure. (c)  An offense under this section is a Class B misdemeanor." Additional related provisions can be found at: Texas Penal Code Chapter 37 - Perjury and Other Falsification.  
  9. If the Board determines that there is insufficient basis to pursue disciplinary action, but determines that the matter involves some type of a resolution, the Board can use its scope of influence to "Recommend" a resolution to the licensee, refer the complaint to an insurance company (i.e. “Over Usual-Customary” billing/fee reviews), refer the complaint to the local/state professional society (if licensee is a member; Texas Podiatric Medical Association) or you will have to seek remedies in a civil court. These scenarios may involve, but are not limited to, situations where there is a lack of information or misunderstanding as to the care delivered, feelings that a patient's time with the podiatrist was brief/hurried/abrupt, an appearance that the podiatrist was uncaring, professional disputes/conflicts, fee disputes, third party payer disputes, common orthotic issues, bedside manner issues, medical record accessibility issues, advertising issues and some surgery complaints where all a patient is seeking is continuity of care and corrective remedies. The Board may also inform a licensee subject to a complaint of any recommendations that may improve the licensee's practice.   The Board’s jurisdiction is only within the scope of the Podiatric Medical Practice Act of Texas & Associated Rules/Regulations.
  10. Medical Records. Common complaints received by the Board include the release of Medical Records (inability to obtain) or fees charged for the same. Be advised, Board Rule §375.21 relate to "Records;" the following is noted. The records of the identity, diagnosis, evaluation, or treatment of a patient by a podiatric physician that are created or maintained by a podiatric physician are the property of the podiatric physician. A podiatric physician shall furnish copies of medical records or a summary or narrative of the medical records pursuant to a written request. The podiatric physician providing copies of requested medical records or a summary or a narrative of such medical records shall be entitled to payment of a reasonable fee prior to release of the information unless the information is requested by a health care provider licensed in Texas or licensed by any state, territory, or insular possession of the United States or any State or Province of Canada if requested for purposes of emergency or acute medical care. Complaints which involve the inability to obtain medical records must evidence proof that a proper written request and payment was made in accordance with these rules. Verbal requests by patients to obtain records and refusal to pay do not meet proper release standards; such complaints will not be pursued.
  11. Private Insurance Company "Fraud" Complaints. First, with regard to complaints against an (private) insurance company, the Texas State Board of Podiatric Medical Examiners has NO authority to proceed against an insurance company. However, one can file a complaint with the Texas Department of Insurance. If you are a private insurance company alleging that "Fraud" has been committed by a podiatric physician, the Board "Recommends" taking notice of the following as the term "Fraud" appears to be used in varying meanings with regard to billing/fee disputes/discrepancies. Texas Penal Code Chapter 35 "INSURANCE FRAUD" provides, in part, for the criminal offense of "Insurance Fraud." There are other relevant criminal "Fraud" statutes in Texas law and Federal law that have an applicability of jurisdiction. Private insurance companies have the ability to resolve provider disputes pursuant to their policies/by-laws on claiming/paying for services and terms of coverage. Civil remedies are also available for resolution. Criminal remedies are available by filing a complaint with local law enforcement and/or with the Texas Department of Insurance's Fraud Unit (which typically involve situations where claims were made for services NOT provided). In the Board's position, there are situations where "Inappropriate/Abusive/Excessive/Over Usual-Customary" billing has taken place and while these are of concern, they at times do not necessarily rise to the level of a criminal act, but more so appear to be policy/by-law/contractual/agreement violations. The filing of those complaints are expected to be supported by the private insurer's review of medical records substantiating the allegations by evidence; with material proof of the same submitted along with the complaint. In addition, there are times when "Inappropriate/Abusive/Excessive/Over Usual-Customary" billing has taken place due to "Educational" issues of proper claiming/billing. The Board therefore has an expectation that private insurers properly educate providers (and that providers attend to education) on such expectations/provisions and change of terms. Proactive private insurer claims/billing education (and provider attendance to the same) has the potential to reduce unwanted provider issues which in the long term assures the (financial) health of beneficiaries and the health insurance industry.
  12. The Board does not render reviews to determine what course of treatment a patient should obtain/procure for their continuity of care. The Board does not make/offer medical advice to a patient as the Board is not a doctor's office/clinic. The Board does not make referrals to a healthcare provider. In the pendency of a complaint being filed/investigated, a patient is not precluded from continuing with their medical care with the appropriate healthcare provider. It remains the patient's personal responsibility to locate the appropriate healthcare provider for the continuity of their medical care.

In the event you have a complaint, contact us in the following manner. (Again, please be advised that the filing of a complaint and/or the pendency of an investigation does not preclude a patient from continuing to receive/obtain medical care from the appropriate provider for the purposes of continuity of care. Continuing to obtain medical care is the patient's personal responsibility and again, is not precluded during the complaint process.)

  1. Click here to Print Complaint Form and a Medical Records Release Form; to be mailed to the following address:
    Texas State Board of Podiatric Medical Examiners
    Investigations Division
    P.O. Box 12216
    Austin, TX 78711-2216
  2. From outside Austin, call our nationwide toll free hotline at 1-800-821-3205 to request a copy of the Complaint Form & Medical Records Release.
  3. Main line: 512-305-7000
  4. Fax your complaint (form) to: 512-305-7165 (←Primary Fax) or 512-305-7003.
  5. The Board's Statutes/Rules (jurisdictional information) can be found HERE.
  6. Click here to: Learn more about the Complaint Process.
  7. While it is required that complaints be filed utilizing the official Board Complaint Form, complainant's needing assistance with executing the Complaint Form are encouraged to contact Board staff (512-305-7000). It is the Board's goal to assist persons with the complaint process as prudent/necessary given available resources.

"Podiatric Medical Society or Association - Peer Review." Pursuant to Texas Occupations Code Chapter 202 - Subchapter J, a podiatric peer review committee means the podiatric peer review, judicial, or grievance committee of a podiatric medical society or association that is authorized to evaluate the quality of podiatry services or the competence of a podiatrist. A committee includes the members, employees, and agents of the committee. In Texas, the "Podiatric Medical Society or Association" is the Texas Podiatric Medical Association (TPMA). Patients may also contact the TPMA to file a complaint for "Peer Review" provided that the podiatric physician is a member of TPMA. Contact Information: Texas Podiatric Medical Association; Attn: Peer Review Committee; 918 Congress Ave., Ste. #200; Austin, TX 78701; Voice: (512)-494-1123/800-TEX-FOOT; Fax: (512)-494-1129/800-633-9235; Web: http://www.txpma.org.

"Medicare & Medicaid - Fraud Complaints." Complaints related to Medicare & Medicaid issues, to include fee disputes and allegations of healthcare fraud (i.e. Fraud/Waste/Abuse), should be filed directly to the following agencies (click on the highlighted links):

╚► To report suspected "Medicare/Medicaid Fraud, Waste & Abuse" call toll free 1-800-HHS-TIPS (1-800-447-8477). This service is a product of the United States Department of Health & Human Services - Office of Inspector General.

╚►For Medicare Parts A, B, DME, and Home Health and Hospice complaints, please contact Health Integrity, LLC.

╚►For Texas Medicaid complaints, please contact the Office of the Attorney General's Medicaid Fraud Control Unit.

╚►Centers for Medicare & Medicaid Services (CMS), a branch of the U.S. Department of Health and Human Services, is the Federal agency that administers the Medicare program and monitors the Medicaid programs offered by each state (1-800-MEDICARE).